Permax L.L.C. is committed to protecting the privacy and security of our customers’ information. This policy outlines how we collect, use, and safeguard your personal data when you interact with our website or services.

  1. Information We Collect

We may collect personal data when you:

Create an account

Place an order

Subscribe to our newsletter

Contact customer support

This may include your name, email address, phone number, delivery address, and payment details.

  1. Use of Information

Your information is used to:

Process and fulfill orders

Communicate with you regarding your account or purchases

Improve our website and customer experience

Send promotional materials (only if you opt-in)
  1. Data Security

We implement the latest technical and organizational measures to protect your data against unauthorized access, theft, or loss. All payment information is encrypted and processed through secure payment gateways.

  1. Third Parties

We do not sell, rent, or trade your personal information. Data may be shared with trusted third-party service providers (e.g., courier companies or payment processors) only as needed to fulfill your order.

  1. Cookies

Our website uses cookies to enhance your experience. By using our site, you consent to the use of cookies as outlined in our Cookie Policy.

  1. Your Rights

You have the right to access, modify, or delete your personal information at any time by logging into your account or contacting our support team at:
📧 online@permax.ae
Return & Cancellation Policy

We understand that sometimes you may need to return a product. At Permax, we strive to make the return and cancellation process as smooth as possible.
Step 1: Contact Customer Service

To initiate a return, please email our customer support team at online@permax.ae with:

Your order number

The item(s) you wish to return

The reason for the return

Step 2: Return Confirmation

Once your return request is approved, you will receive a confirmation.
After approval of return goods the shipping fees will cut from the total payment of the customer.
Kindly inform us whether you would prefer a refund, replacement, or exchange.

Please ensure the item(s) are in their original packaging, unused, and securely packed in the same outer box in which they were delivered.
Step 3: Schedule Pickup

Our customer service team will guide you on how to schedule the return with our designated courier. Be sure to include the pre-printed return label that came with your original shipment.
Step 4: Inspection & Refund

Upon receipt, returned items will be inspected. If the item has been opened or used, we reserve the right to deny the refund or exchange.

Refunds will be processed using the original payment method

Please allow up to 30 working days during busy periods

Permax will deduct the delivery fee from the refund amount for approved returns.

Cancellation Policy

You may cancel your order before it has been processed or dispatched by logging into your account or contacting us directly. If the order has already been shipped, the return policy above will apply.

This cancellation policy does not affect your statutory rights.